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Shipping & Returns |
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Shipping:
1. All shipments are subject to carrier regulations.
2. Customer pays all shipping and handling charges on all shipments, including refusals and returns.
3. Orders shipped to Alaska, Hawaii, Virgin Islands, and Puerto Rico must ship via Air due to carrier regulations. Note individual carrier service levels may vary depending on destination. Customers may choose an upgraded service level otherwise www.socalgiftshop.com will select the most economical service level.
4. International shipments (including Canada) will include all duties and broker fees. These charges may be billed to you after the order has shipped. Contact us with any specific questions.
5. www.socalgiftshop.com can ship via U.S. Postal Service, but will only do so at your request. Shipments made via US Mail are shipped First Class or Priority, are not insured, and delivery confirmation is only provided for Priority. If orders ship via USPS, all losses are customer’s sole responsibility.
6. Military orders using APO and FPO addresses must be shipped via U.S. Priority Mail.
7. Under certain circumstances, shipping methods are determined by the weight, size or destination of the order. www.socalgiftshop.com will use the most cost effective method to ship should this restriction impact one of your orders.
8. Orders are shipped via standard ground service. All shipping charges are calculated at Residential Delivery rates. 1-Day, 2-Day and 3-Day UPS/FedEx are available upon request.
9. Freight charges are subject to dimension and oversize carrier freight regulations. Shipping fees are nonrefundable.
10. Additional carrier surcharges applied after the order has been shipped will be billed to you.
11. All orders will be shipped using www.socalgiftshop.com UPS or FedEx accounts. Note: At this time we will not be able to use your account number.
12. UPS and FedEx will not ship to PO boxes. Please provide a physical address for all orders.
13. Orders containing items defined as Hazmat by the D.O.T. will be shipped via UPS ground regardless of the shipping method requested.
Back Orders and Substitutions:
1. Upon request items will be substituted for discontinued items whenever possible with items of equal or superior quality. We will contact you in regards to the difference if the substituted amount is more or less than the original order.
2. Backorders will automatically ship when product is available. They will ship and be calculated on the same terms and in the same manner as the original order.
Refused Orders:
1. Refused order will be credited less a 10% restocking fee, freight and handling charges.
2. A new Purchase Order is required for reshipment and charges will include freight and handling charge.
Returns:
1. Return Merchandise Authorization number (RMA#) must be requested from www.socalgiftshop.com Online Support Ticket System and this number is to be marked outside the shipping box for product returns. The RMA# is valid for 30 days. Orders returned without an RMA# will be refused. PLEASE DO NOT SHIP ANY RETURNS TO OUR ANAHEIM ADDRESS - IT WILL BE REFUSED! When you receive your RMA# from us, it will include the proper address to send the return.
2. You must ensure that merchandise is returned to receive proper credit. www.socalgiftshop.com does not track expired RMA#’s.
3. Freight on merchandise being returned to www.socalgiftshop.com is to be prepaid. (www.socalgiftshop.com does not pay for the return shipping).
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at www.socalgiftshop.com.
5. Non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of: 10% for order 1 to 45 days, 20% for orders 46-90 days from invoice date.
6. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests accepted after 90 days of invoice/ship date.
7. Replacement product must be ordered again as a new order with a new purchase order number and will include freight and handling charges.
8. Credit will be issued within 10 business days upon receipt of merchandise at www.socalgiftshop.com.
9. All returns must reference a Purchase Order Number or a www.socalgiftshop.com Order Number for each item returned.
Loss, Damage/Pilferage:
1. Claims for lost shipments, or damaged/pilferage must be reported to www.socalgiftshop.com Customer Service thru our Support Ticket System within 7 days of delivery date/expected delivery date. If you have filed a claim, the claim number must be given to www.socalgiftshop.com Claims Department when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require onsite inspection before the product can be returned.
Mis-shipments, Mis-billings, and Shortages:
1. Shortages, mis-shipments and mis-billings must be reported to www.socalgiftshop.com Customer Service thru our Support Ticket System within 7 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.
2. Mis-shipments are not credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount.
3. Replacement product must be ordered again as a new order number. Freight and handling charges will apply for the new order.
4. If orders are duplicated or excess merchandise is shipped, you must contact www.socalgiftshop.com Customer Service and request an RMA#.
5. If it is proven that www.socalgiftshop.com made the error, a Returns Authorization Tag may be sent for your customer to return the product freight free. When the merchandise is returned, full credit will be given.
Cancellations:
1. Cancellation requests must be submited through our Support Ticket System before 2PM PST. The word CANCEL ORDER must appear in the subject line. If www.socalgiftshop.com is able to cancel the order, we will reply to your ticket request, “cancelled per your request”. If an order is unable to be cancelled, it will be invoiced. If you would like your account credited, you must refuse the shipment or return the merchandise to www.socalgiftshop.com. To be credited for freight and handling, you will have to produce www.socalgiftshop.com cancellation notice that states, “cancelled per your request”. Otherwise product will be credited as a regular refusal.
2. www.socalgiftshop.com reserves the right to cancel orders 48 hours after being placed if there is no response to messages left letting you know that there is a problem with the order or if there is a slow response to requests for payment.
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